Teachable Customer Support

teachable-review

Teachable is the platform for you if you are an entrepreneur or content creator searching for a way to transform knowledge into income.

Teachable is a learning management system (LMS) based by Angkur Nagpal as a side project. It was previously known as Fedora. Nagpal, a class builder himself, grew frustrated over the lack of direct access to students some platforms needed. So, he decided to create his own online learning platform with features he envisioned his classes and students would enjoy.

In 2020, sources state that Hotsmart acquired Teachable for about $250M.

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Before you continue, you may want to check out this video by Robert C. Brown on YouTube that gives a quick review. After, you’ll want to read the rest of our article for a more comprehensive review.

In A Nutshell Teachable Customer Support

Teachable allows one to create and sell online courses and training with videos, quizzes, and lectures. It has a simple and intuitive interface which makes it an outstanding platform for complete beginners. You don’t need to have a virtual assistant or group member to do it because it already takes care of your sales tracking, payment collections, and affiliates commissions. Alternatively, you can focus more on course building.

Teachable Customer Support

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Who Uses Teachable?

We can not deny that online learning is a fast and booming industry. And we want to take a slice out of the ever-growing demand.

Entrepreneurs, creators, and small business owners who want to create online courses into a potentially lucrative business will find using Teachables to be ideal. Individuals like Pat Flynn of Smart Passive Income use Teachable to market their courses to students.

You also have enterprises like The New York Times, Shopify, and Penn Law.

As of this moment, more than 100,000 founders sold over $1 billion in courses and coaching for students all around the world.

Here are some of the features I liked in Teachable:

Ease of Use

Teachable’s best feature is being less of a technician headache and more of being your partner-in-arms to a business.

As stated previously, Teachable prides itself on its ease of use. Tech beginners will find it easy to go around and operate the course.

When you register on the website, it leads you to the dashboard. There you will see headers such as users, websites, sales, emails, and courses. It’s pretty straightforward. Uploading documents, reviewing analytics, issuing refunds, and communication with students becomes easier for the user.

Customization

You can integrate as many tools as you need as Teachable’s list of partners is fairly extensive. You will also find that it is easy to create multimedia lectures, videos, homepage, and landing pages using their power editor.

Teachable offers a large choice of themes for your online course site which you can select to make an attractive landing page. All you have to do is upload the logos, text, images and select color schemes to fit your business’ branding.

If you are an advanced user, you have the option of inserting custom CSS or HTML into the Code Snippets region.

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Marketing, Student Tracking Tools, and Analytics Capabilities

When you are trying to analyze your path sales, Teachables has all of the necessary and essential sales tracking and analytics tools that you’d need. You can see how well your courses have performed in specific periods.

For greater plans, you get access to advanced sales features like one-click upsells and packages. With this, you can offer your students discounts should they choose to obtain a second course. It is a good way of increasing conversions.

When it comes to student monitoring, you can check student registration and engagement. You will receive reports on how your students interact with your courses, their completion rates, and in which the students get stuck.

You don’t need to worry about monitoring sales and student insights with their comprehensive dashboards. Teachable deals with technology and marketing for you.

Completion Certificates

You’d need a Pro or Business Plan to access this feature. The course will award the certificates upon completion (Admin > Courses > Course > Certificates). There are templates available. Teachable will automatically insert your school name, student’s name, and title of the program. You may change aspects of your certificate such as logo, colour scheme, and pre-set images. But, you may also create one yourself using the block editor (rich text and Liquid/HTML blocks).

Payment Options

You do not have to get a 3rd party for payment processing as Teachable comes with its own refundable payment processing through Teachable Payments.

You can choose your payment money from a broad assortment of choices. You may even create coupons and discount codes for students and affiliate codes. Teachable will handle affiliate payouts automatically.

Teachable has options like Stripe and PayPal and advanced payment options like Visa and Mastercard.

You have the option of charging your classes as one-time purchases, monthly payments, or as a subscription which your pupils can pay by credit card, debit card, PayPal, Apple Pay, and Google Pay.

Customer Support

The support is responsive. It has a comprehensive knowledge library with online lessons and lives webinars for common questions you might ask as you begin creating your first class. But, if you have any additional questions, you can create a ticket. Usually, you’ll hear back from service within one day. Professional Teachable customers have access to live chat support.

What Plans can I avail?

Teachable allows customers to choose among three options: Basic, Pro, and company.

While Teachable does not have a free version, it will offer a 14-day free trial for those who wish to dip their toes first and check out its features before committing.

All plans include unlimited video, classes, and hosting. It also has integrated payment processing, student management, lecture comments, basic quizzes, no fees on free courses, and VAT (value-added tax) for the EU.

Basic ($39/month or $29/month if yearly billing is chosen)

All the base features include unlimited students, class product, training product, a members-only community, automatic sign-ups, and two admin-level users. You’ll have to pay the monthly fee along with a 5% transaction fee on this plan.

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Pro ($119/month or $99/month if annual billing is selected)

Including all base features plus priority product support, advanced reports, five admin-level users, an unbranded site, and completion course certificates, among others–no transaction fees.

Business ($299/month or $249/month if yearly billing is selected )

This includes everything in Pro and 20-admin level users, bulk student enrollments, manual pupil imports, custom user functions, advanced theme customization, and group coaching calls. Teachable Customer Support

Now that I have talked about what I enjoyed about Teachable, here are a few things I don’t like:

  • No free plans.
  • Teachable does not have a totally free plan. But, it does offer a 14-day trial.
  • 5 percent transaction fees
  • There is a 5% transaction fee for those who opt for the Basic plan.
  • No phone service.
  • There’s no telephone number to contact for inquiries.

Why should you attempt it?

I’m not the most tech-savvy man out there. Far from it, actually. I’ve had many a day being the most confused about the crowd. But with Teachable, I found it reasonably easy. It does take some time to explore the website, its features, and test stuff out. Akin to a duck testing the waters .

You can teach the way you would like to know by using customization tools to personalize your content. Teachable Customer Support

You don’t need to worry about marketing. Teachable has built-in features to look after payouts, taxes, affiliates, and writers. So all you have to worry about is making the content you want to sell.

To Sum It Up

Teachable is an approachable platform for complete beginners and busy entrepreneurs who want to focus more on course creation than the business’s tech and marketing aspect.

You may make your online course on any topic you love, and Teachable helps you turn that into a company. Why not start today?

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Frequently Asked Questions: Teachable Customer Support

What is Teachable?

Teachable is an online learning platform which helps users make and sell their courses.

Can I use Teachable at No Cost?

There’s a 14-day free trial for the Pro Plan. When you click on the “Get Started” button and register, you will automatically be entered into a Professional plan trial. You don’t need a credit card for this. There is no free trial for Basic and Business Plans. You can add up to ten students to complete courses.

How can Teachable payments work?

Teachable uses Stripe express to process credit/debit card transactions as well as PayPal payments. Owners can receive payouts directly to their banks based on the payment scheme set out by the principal school owner. It can be carried out in the Preferences > Payments section of the school admin. Payouts can be set daily (on a 2-day company rolling period), weekly (every Thursday), or monthly (every 30 days on the first business day of the month).

How much does Teachable cost?

The Basic plan costs $39/month or $29/month if annual billing is chosen. But, lots of people opt for Teachable’s more popular Pro Plan at $119/month or $99/month if yearly billing is determined. It has more features that match most of what their company needs.

For large organizations where multiple teachers are required to upload course materials, a much better fit would the Business Plan which costs $299/month or $249/month if yearly billing is chosen.

Can Teachable charge any processing fees?

Yes. It charges 2.9% plus 30 cents for any sale made via a credit card, debit card, and US Paypal accounts. International cards are billed 3.9% and 30c. International PayPal gets charged 4.4% and 30 cents.

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